Frequently Asked Questions

Yes, you can book a ride on your phone with the Ride Pingo App.

Cash (exact change – Our drivers do not carry change), prepaid bus pass ($20 value), or with a credit card through the Ride Pingo app.

All our fares are fixed based on the distance you are traveling and if your municipality has helped offset the cost of the ride.

People with disabilities, people 60+ years of age, low income, and children through 12th Grade receive a 50% discount on all fares.

WAVE vouchers are paid for by Chelsea Senior Center’s ROAM program with funds from the AAACF Vital Seniors Initiative. Must be 60 or older and live in the Chelsea or Dexter school district.  Vouchers are available while funding lasts.  $40/month per senior.  Contact the Chelsea Senior Center for these passes.

Our booking partners at Feonix Mobility also can offer fare assistance when you book through them (Online | Android App | Apple App).

There may be additional fare assistance programs for your area, please contact the office to get the latest information.

On our door-to-door service, the van or bus will wait up to 5 minutes for you! They will come up to your door and call you if they are concerned you haven’t come out yet before they leave.

On our fixed route service, we have another bus coming in a bit, please look at our schedules for timing. You are also welcome to call the office to see if there is a ride available, but we cannot guarantee that.

We ask that you limit your goods to two bags* on our fixed route services as our drivers cannot help you with your things, a full bus with limited space, and we have a strict schedule to keep. We recommend using a bus cart for your things.

On door-to-door runs, we have flexibility. Please ask the dispatcher if there will be space for more than two bags on your ride.

*Faith in Action pantry participants are always welcome to bring as many bags of groceries as Faith in Action gives you.

All lost items are brought back to the office. Please call the office if you are missing anything after your ride.

The Website, Facebook, and Instagram are the best sources for updates.

Yes, but we are limited by the state of Michigan which groups we provide rides for and when. Please call the office to request more information.

All vehicles have a lift or ramp, have English as a Second Language communication assistance cards, hand rails, and lighting.

Yes! And we won’t ask to pet them.

Our drivers are Passenger Assistance and Safety Standards certified and soon all will be CPR and First Aid Certified.

For safety purposes, our drivers cannot touch you while you are getting on and off the bus, but they can help you with the lift or ramp, help with groceries, and make sure you get to the door of your destination safely, and other tasks.

Of course! Children 5 and under ride free, and there is plenty of room for your stroller. We can use the lift to get you loaded onto the bus if that is easier too.

Do not interfere—we do not want you to get hurt. Drivers will handle the situation based on their training, but please feel free to call WAVE office or the police—whichever makes you feel safer.

Rides for all include all ages! Children must be at least 12 years old to ride by themselves.